FAQ
Avrequin™ · Help Center
Frequently Asked Questions
Find helpful information about Avrequin™ night lights, decorative lighting, product details, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Products & Design
About Avrequin™ products
Learn more about our decorative lighting collection, materials, appearance, and intended use.
01 Who operates Avrequin™?
Avrequin™ is owned and operated by Shanghai Kuanlu Network Technology Co., Ltd.
02 What does Avrequin™ sell?
Avrequin™ specializes in decorative night lights, bedside lighting, ambient lighting, and playful home décor designed to add a warm and inviting glow to everyday spaces.
03 What materials are used in Avrequin™ night lights?
Materials vary by product. Many Avrequin™ DreamGlow designs combine durable ABS housing, frosted PC light-diffusing elements, and soft-touch silicone or TPE decorative components.
Please refer to the individual product page for the specifications of the item you are purchasing.
04 Will my product look exactly like the photographs?
We aim to present our products as accurately as possible. However, slight variations in color, finish, texture, decorative details, and perceived light tone may occur because of production tolerances, photography, screen settings, or room lighting.
05 Are minor variations considered defects?
Small variations in color, surface finish, texture, assembly, or decorative detailing are not necessarily defects when they do not affect normal product function.
If you believe your item has a genuine manufacturing issue, contact our customer support team with your order number and clear photographs of the product.
06 What type of light do the DreamGlow products provide?
The DreamGlow collection is designed around soft, warm ambient LED illumination intended to complement bedrooms, nightstands, shelves, desks, and other indoor living spaces.
Exact lighting features may vary by model. Please review the relevant product page before purchase.
07 Are Avrequin™ night lights toys?
Avrequin™ night lights are sold as decorative lighting and home décor products unless a product page specifically states otherwise.
They should not be treated as toys. Always follow the instructions supplied with the product and place the light on a stable surface during use.
08 Where can I use an Avrequin™ night light?
Our decorative lights are designed for indoor settings such as:
- Bedrooms
- Bedside tables
- Nursery décor
- Desks and shelves
- Reading corners
- Living spaces
- Decorative gift displays
Orders & Shipping
From checkout to delivery
Helpful information about processing, shipping, tracking, and order changes.
09 How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation.
During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.
10 How long does standard U.S. delivery take?
Estimated carrier transit time for supported destinations in the United States is generally 10–15 business days after the order has been dispatched.
Delivery estimates may vary depending on destination, carrier conditions, customs processing, weather, holidays, or other circumstances outside our control.
11 How much does shipping cost?
Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.
12 Where are orders shipped from?
Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.
The shipment origin may differ from our registered business address.
13 Will I receive tracking information?
Once your order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided during checkout.
14 What should I do if tracking stops updating?
Contact us at service@avrequin.com and include your order number.
We will review the available shipment information and contact the relevant service provider where appropriate.
15 What if tracking says “Delivered” but I cannot find my package?
First check your mailbox, delivery area, front or side entrance, household members, building reception, neighbors, and any delivery location normally used by the carrier.
If the package still cannot be located, contact our customer support team so we can review the available delivery information.
16 Can I cancel or change my order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins.
Changes cannot be guaranteed after processing, packing, or fulfillment has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Returns & Refunds
Returns made clearer
Please contact us before returning any item so our team can provide the appropriate instructions.
17 What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the requirements stated in our Return & Refund Policy.
18 How do I request a return?
Email service@avrequin.com and include:
- Your order number
- The item you wish to return
- The reason for your return
- Relevant photos or videos where appropriate
Our customer support team will review your request and provide further instructions.
19 Where should I send my return?
Please do not automatically send merchandise to our registered business address.
After an eligible return request has been reviewed and approved, customer support will provide the appropriate return address and return instructions.
20 Who pays for return shipping?
Customers are generally responsible for return shipping costs when a return is based on personal preference or change of mind.
If a confirmed problem was caused by an error attributable to us, our customer support team will provide an appropriate solution without requiring the customer to bear additional costs resulting from that error.
21 How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund will normally be initiated to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
22 What if my item arrives damaged, defective, or incorrect?
Contact us promptly at service@avrequin.com and include your order number together with clear photos or videos showing the issue.
After review, we will provide an appropriate replacement, refund, reshipment, return, or other solution for a confirmed error attributable to us.
Still Need Help?
We’re happy to help.
Contact Avrequin™ customer support with your order number or a clear description of your question. We aim to respond within 24 hours. Customer service is available from 8:00 AM to 10:00 PM.
Company Details
Business Information
The information below identifies the company responsible for operating Avrequin™ and providing customer support.