Contact Us
Avrequin™ · Customer Care
How can we help?
Have a question about one of our night lights, decorative lighting pieces, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Avrequin™ customer support team and we’ll be happy to assist you.
Email Us
For general questions, product information, order support, returns, and other customer-service inquiries.
service@avrequin.com →Order Support
Already placed an order? Include your order number and checkout email so we can locate your purchase more quickly.
Get Order Help →Customer Care
Our customer-service team is available from 8:00 AM to 10:00 PM.
+86 157 0073 9272 →Customer Support
Help with your order
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout.
Providing these details helps our customer-support team locate and review your purchase more efficiently.
Shipping & Tracking Questions
If you have questions about shipment status, tracking information, delivery progress, or an order that has not arrived as expected, please contact us.
Include your order number and any relevant tracking information so our team can review the shipment.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us as soon as possible.
To help us review the issue efficiently, please include:
- Your order number
- A clear description of the issue
- Relevant photos or videos, where appropriate
- A photo of the shipping label and exterior packaging
After the issue has been reviewed, our team will provide an appropriate solution based on the circumstances of your order.
Before Returning an Item
Please contact our customer-support team before sending any merchandise back to us.
Do not automatically send a return to our registered business address.
Once your return request has been reviewed, our team will provide the appropriate return instructions and return address when applicable.
Response Time
We aim to respond to customer inquiries within 24 hours.
Requests involving shipping carriers, payment providers, fulfillment partners, or other third-party service providers may require additional review time.
Company Details
Business & Contact Information
The information below identifies the company responsible for operating Avrequin™ and providing customer support.
Avrequin™ Customer Care
We’re here when you need us.
Questions about your Avrequin™ night light, an order, delivery, payment, or return? Reach out to our customer-support team.